Touchy-Feely CIC (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website www.touchy-feely.org – join our mailing list, attend our events, or engage with our programmes.
We are registered as a Community Interest Company in England & Wales (Company No: 16602451).
1. Information We Collect
We may collect and process the following information about you:
• Personal information: your name, email address, phone number, postal address, and any details you provide when you subscribe to our mailing list, sign up for an event, share your story, or contact us.
• Technical information: IP address, browser type, device information, and cookies to improve site performance and user experience.
• Sensitive information: where you voluntarily share information about your health, ethnicity, or lived experience (e.g. through our story submissions). This is always handled with the highest level of care and stored securely.
2. How We Use Your Information
We use your information to:
• Provide updates about our projects, events, and community opportunities.
• Respond to enquiries and support community members.
• Carry out impact reporting, surveys, and anonymised research (only with your consent).
• Improve our website, communications, and services.
• Meet our legal and regulatory obligations as a CIC.
We will never sell or rent your data to third parties.
3. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
• Consent – when you sign up for our mailing list or agree to share your story.
• Contract – where we need your data to deliver an event or service you’ve registered for.
• Legitimate interest – for activities such as impact measurement, programme reporting, and community outreach.
• Legal obligation – to comply with regulatory or safeguarding requirements.
4. How We Store & Protect Your Data
• All personal data is stored securely on password-protected systems.
• Sensitive data (such as health information) is stored with additional security measures and only accessed by authorised staff/volunteers.
• We keep your personal data only as long as necessary for the purposes it was collected, or as required by law.
5. Sharing Your Data
We may share limited information with trusted third parties who support our work (e.g. mailing list platforms, event partners). They are required to keep your data safe and use it only as instructed by us.
We will never share your personal data for marketing purposes outside of Touchy-Feely.
6. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (the “right to be forgotten”).
• Withdraw consent at any time.
• Restrict or object to certain processing activities.
• Request transfer of your data to another provider (data portability).
To exercise any of these rights, please contact us at: info@touchy-feely.org
7. Cookies
Our website uses cookies to improve your browsing experience and understand site traffic. You can adjust your browser settings to refuse cookies, though some features of the site may not work as intended.
8. Children’s Data
We do not knowingly collect personal data from children under 16 without parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Touchy-Feely CIC
Email: info@touchy-feely.org